Your satisfaction is our priority. If an item does not suit you, Manga District allows you to return it easily, in compliance with French and European distance selling legislation.
π You have 14 days from receipt of your order to change your mind, without having to provide a reason.
Right of withdrawal
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have a period of 14 calendar days from receipt of your order (or the last parcel if the order is shipped in several parts) to exercise your right of withdrawal, without stating a reason or incurring a penalty.
After notifying us of your decision, you have another 14 days to return the item(s) concerned to us.
Return conditions
To be accepted, the returned item must be:
- unused and in perfect resalable condition;
- complete (accessories, instructions, box contents);
- in its intact original packaging.
Items returned incomplete, damaged, soiled, or damaged by the customer cannot be fully refunded: a discount may be applied depending on the depreciation of the product.
How to return an item?
- Contact us via the contact page, indicating your order number and the item(s) concerned.
- Our team will send you the return address and instructions within 48 business hours. Never ship a return without having received these instructions.
- Ship the parcel with a tracked shipping method (highly recommended β the parcel remains your responsibility until received by our services).
- Upon receipt and verification of the item, we will proceed with the refund.
Refund
- The refund is made within a maximum of 14 days after receipt of the return (or after proof of shipment), in accordance with the law.
- It is carried out via the same payment method used during the order (credit card, PayPal, etc.).
- It covers the price of the item(s) returned as well as the initial standard delivery costs in case of total withdrawal from the order.
- The return costs remain the responsibility of the customer, except in case of an error on our part or a defective item.
Defective, broken item or order error
Have you received a damaged, defective item, or one that does not match your order? In this case, the return costs are entirely at our expense:
- Contact us within 48 hours of receipt, with photos of the product and packaging;
- We will immediately offer you a new free shipment or a full refund, according to your preference.
You also benefit from the legal guarantees of conformity (articles L.217-3 et seq. of the French Consumer Code) and hidden defects (articles 1641 et seq. of the French Civil Code), detailed in our General Terms and Conditions of Sale.
Exceptions to the right of withdrawal
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for personalized items or items made to the customer's request.
A question about an ongoing return? Write to us via the contact page β our responsive support will get back to you as soon as possible.