Terms and Conditions of Sale

Last updated: [date]

These General Terms and Conditions of Sale (hereinafter "GTC") apply, without restriction or reservation, to all sales concluded on the Manga District online store (hereinafter "the Store"). Any order placed on the Store implies full and complete acceptance of these GTC.

Article 1 — Seller identification

The Store is operated by [company name or first name / last name], [legal form], registered under SIRET number [SIRET number], whose registered office is located at [full address] (hereinafter "the Seller").
Contact: [email address] — contact page.

Article 2 — Products

The Store offers for sale derivative products inspired by the world of manga and Japanese animation: figurines, nightlights, lamps, accessories and decorative items.

Products are described and presented as accurately as possible. However, photographs, illustrations, and descriptions are not contractual: minimal variations in color or finish may exist, especially depending on screens. In case of doubt, the customer may contact customer service before ordering.

Article 3 — Prices

Prices are indicated in euros, all taxes included (TTC), excluding delivery costs. Delivery costs amount to €4.99 (standard rate) and are free for purchases over €50; they are displayed before final order validation.

The Seller reserves the right to modify its prices at any time; products are billed based on the rates in force at the time of order registration.

For deliveries outside the European Union, any customs duties or local taxes remain the responsibility of the recipient.

Article 4 — Order

The order process includes the following steps: adding products to the cart, checking the summary, entering delivery details, choosing the payment method, then final validation which constitutes acceptance of these GTC.

A confirmation email summarizing the order is sent to the customer immediately after validation. The Seller reserves the right to cancel or refuse any order in the event of an existing dispute with the customer, suspicion of fraud, or previous unpaid amount.

Article 5 — Payment

Payment is made online, in cash, by one of the following methods: credit card (Visa, Mastercard, American Express), PayPal, Apple Pay or any other method offered at the time of payment.

Transactions are secured by an SSL/TLS encryption protocol and processed by PCI-DSS certified providers. The Seller never has access to the customer's bank details and does not store any.

Article 6 — Delivery

Orders are delivered throughout Europe, to the address indicated by the customer when ordering.

Orders are prepared within 1 to 3 business days, then shipped within an average of 6 to 12 days, for an estimated total delivery time of 7 to 15 days. A tracking number is sent by email upon shipment. Complete details are available on the Delivery page.

In case of significant delay, the customer is invited to contact customer service, who will open an investigation with the carrier if necessary. In case of proven loss of the package, the customer can choose between reshipment of the product or a full refund.

Article 7 — Right of withdrawal

In accordance with articles L.221-18 and following of the Consumer Code, the customer has a period of 14 calendar days from the receipt of their order to exercise their right of withdrawal, without having to give reasons for their decision.

The detailed procedure (conditions, return address, refund) is described on the Returns page. The refund is made within 14 days following receipt of the return, via the original payment method. Return costs remain at the customer's expense, except for defective items or Seller error.

Article 8 — Legal guarantees

Independently of the right of withdrawal, all products benefit from:

the legal guarantee of conformity (articles L.217-3 and following of the Consumer Code) — two years from the delivery of the goods;
the guarantee against hidden defects (articles 1641 and following of the Civil Code).

In case of non-conformity, the customer can choose between repair and replacement of the goods and, failing that, a reduction in price or cancellation of the sale, under the conditions provided by law.

Article 9 — Liability

The Seller cannot be held responsible for the non-performance of the contract in cases of force majeure, unforeseeable and insurmountable acts of a third party, or fault of the customer (incorrect delivery address in particular). The Seller's liability is in any case limited to the amount of the order concerned.

Article 10 — Intellectual Property

All elements of the Store (texts, visuals, logos, layout) are protected by intellectual property law. Any total or partial reproduction without prior written authorization is prohibited. The brands and licenses cited belong to their respective owners.

Article 11 — Personal data

The data collected during the order is necessary for its processing and is used in accordance with our Privacy Policy. The customer notably has a right of access, rectification, and erasure of their data.

Article 12 — Customer Service

Customer service can be reached via the contact page or at [email address]. Our team will respond as soon as possible. A response is provided within 48 business hours.

Article 13 — Mediation and disputes

In case of a complaint, the customer is invited to first contact customer service. In accordance with articles L.612-1 and following of the Consumer Code, the customer can use a consumer mediator free of charge: [name and contact details of the chosen mediator].

The customer can also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.